Empower Every Customer Dialog!
A CHANGING WORLD NEEDS SMART COMMUNICATION TOOLS
Softphone is a leading Contact Center Solutions Developer & System Integrator specialized in Genesys solutions. Our assets productize our experiences in the architecture and implementation of some of the largest and most sophiticated call centers.
You can find us on the Genesys AppFoundry
Just search for "softphoneit" in the search box!
WDE Connector for ServiceNow
WDE Connector for ServiceNow is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the ServiceNow solution.
Softphone services are centered around the Genesys ecosystem starting with Business Process Analysis followed by traditional implementation support like Installation, configuration, Integration and development. Audiocodes & Sykpe for Business expertise ensure full access to the VoIP world.
Softphone contributions include development of training courses for Genesys University like SIP Server Intallation & Configuration and Gplus Adapter for Siebel CRM. Our instructors deliver these courses as well as highly technical training on topics like: SIP 8.1 Foundations, "Framework , Routing & reporting 8.5 Foundations", GVP 8.5 Foundations, e-Services 8.1 Foundations, Informart 8.1 Deployment, Genesys Interactive Insight...