The Zoho CRM Connector for Genesys Cloud integrates the Genesys Cloud voice channel within Zoho through the Genesys Cloud Embeddable Framework.
Via a simple click, contact center agents can access customer relationship data, make more informed decisions, and increase their productivity and customer satisfaction. Information is visualized via Zoho forms and views and rapidly retrieved to support agents as soon as a call is assigned.
The Connector offers the ability to dial numbers from a Zoho form and initiate outbound calls through the Genesys widget's click-to-dial feature.
Main features and functionalities
- Integrate Genesys Cloud within Zoho CRM through the Genesys Cloud Embeddable Framework.
- Access the appropriate customer data in real-time via inbound call information.
- Retrieve and check information as needed via widgets.
- Initiate outbound calls with the full support offered by customer relationship information.