SIP Voice Recorder

The “pure” Sofware SIP Voice Recorder

The SIPVR is a pure software SIP based voice recording solution. The SIPVR enables voice recording for most of the VoIP solutions in the market: Genesys SIP Server, Avaya, Alcatel, Cisco, Ericsson, Siemens, Nortel and Asterisk.

The SIP Voice Recorder is a modular solution composed by 3 different modules: the Recorder, responsible for the RTP stream recording and its storing as .wav or .mp3 files; the Activator for on start of call recording (automatic recording) and DBMS storing of call data (ANI, DNIS, AgentID, Attach Data etc…); the SIPVR GUI to enable advanced search and playback of the recorded files (a Web 2.0 GWT application).

SIPVR & Genesys

The SIPVR is the “out of the box” recording application for the Genesys SIP Server Solution. Customers can choose between the “native” recording solution provided by Genesys (SIP Server/ Stream Manager) or the SIPVR recording mechanism provided by the “Recorder” module.

Both the solutions are fully integrated in the Genesys platform: configuration and authentication are enforced by Genesys CME. Using the “Recorder” module allows recording in the heterogeneous environment: multisite SIP/TServer enabling customers to record on all sites.

The Recorder module also enables recorded file compression and/or encryption. Recorded files may be sent as email attachments or email notifications can be sent to users when a voice file is recorded.

Features Benefits

Features

The SIPVR voice recorder offers all the recording features provided by the traditional recording system along with the great benefits offered by a pure software solution. Avoiding expensive proprietary hardware makes the SIPVR really cost-effective, scalable, and easy to deploy.

Wav or Mp3 recording file format
Supported codec: PCMU and PCMA
Advanced files search using call metadata stored on DBMS
Word spotter solution for Speech Analytics
Support for Recording load balance
Email integration: recorded files can be attached to emails; recorded files notification by email
Advanced archiving features
Web 2.0 GUI for search and playback of the recorded files
Recording channels monitoring Web 2.0 GUI
On demand or automatic recording

Benefits

The SIPVR is fully integrated with the Genesys Management Framework. Two recording configurations are available: native Genesys recording (with the Stream Manager) or via the SIPVR Recorder module.

Application configuration integrated with the Genesys CME
Authentication and files visibility enforced by the Genesys CME
Stored attached data format defined in the Genesys CME using the Genesys field, format and table access objects
Multisite support
Heterogeneous multisite environment support: SIP Server/TServer

Supported Systems

Operating Systems: Unix, Linux, Windows

Databases: Oracle, MSSQL, MySQL, JavaDB