Call Center Implementation

Panorama mit Büro und vielen Monitoren am Arbeitsplatz

Softphone is a leading Contact Center Solutions Developer & System Integrator specialized in Genesys solutions. With more than ten years of experience in Genesys products, Softphone is the right partner to tackle any Contact Center Project.

Softphone services are centered around the Genesys ecosystem starting with Business Process Analysis followed by traditional implementation support like Installation, configuration, Integration and development. Furthermore, our contact center optimization practice provides expertise in monitoring, business intelligence, and customer service analytics – important tools to support critical decision making.

Softphone also provides first and second level support for major Italian customers like ENI Gas & Power, Pirelli, Sky Italy, Banca Sella, CAFC.