Management

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Alan Lugiai (CEO)

co-founded Softphone Srl in 2004. He drives the strategy, marketing and business development efforts.  Alan spent the last 16 years working in the Genesys Eco-System (from version 5.1 to 8.x). He has lead major Genesys projects in Europe and abroad.   His extensive experience is a critical input to Softphone’s product roadmaps.

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Biagio Cerruto (COO)

is co-founder of Softphone. As President and COO, he is responsible for the delivery of services to Softphone clients world-wide.
A recognized expert in contact center technologies and implementations since 1998, Biagio has been a key driver for many of Softphone’s large CTI projects in EMEA leading the design, customization and successful delivery of large and sophisticated contact center environments.

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Bartolomeo Sorrentino (CTO)

brings to Softphone over 25 years of experience in the design and implementation of complex software architecture, the setup of Software Factory (both processes and tools) and leading development teams (also geographical distributed) in projects with specific focus on quality and functionality.  As CTO, Bartolo drives the technology strategy and the productization of services and assets.