Softphone is a leading Contact Center Solutions Developer & System Integrator specialized in Genesys solutions. Our assets productize our experiences in the architecture and implementation of some of the largest and most sophiticated call centers.

The Audit Platform is an application designed to monitor in detail all the modifications made on the Genesys configuration (CME).

The SIPVR is a pure software voi­ce recording solution that is SIP based. The SIPVR allows voice recording in most of the VoIP solutions on the market: Genesys SIP Server, Avaya, Alcatel, Cisco, Ericsson, Siemens, Nortel and Asterisk.

Is an agent CTI toolbar that enables multichannel operations in the contact center. It allows easy and smart handling of voice interactions (inbound/ Outboud), email interactions and Open Media In­teractions.

The CSSDK allows the “pure” Java development of Genesys Custom Servers (Java releases 1.5+). This SDK hides all the development comple­xity that is always present when developers work with Genesys Custom Server in C langua­ge.