Empower Every Customer Dialog!

A CHANGING WORLD NEEDS SMART COMMUNICATION TOOLS

Softphone is a leading Contact Center Solutions Developer & System Integrator specialized in Genesys solutions. Our assets productize our experiences in the architecture and implementation of some of the largest and most sophiticated call centers.

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SIP Voice Recorder

The SIPVR is a pure software SIP based voi­ce recording solution. The SIPVR enables voice recording for most of the VoIP solutions in the market: Genesys SIP Server, Avaya, Alcatel, Cisco, Ericsson, Siemens, Nortel and Asterisk.

WDE Connector for Siebel CRM

WDE Connector for Siebel CRM is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the Siebel CRM solution.

WDE Connector for SAP CRM

WDE Connector for SAP CRM is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the SAP CRM solution.

WDE Connector for Microsoft Dynamics

WDE Connector for Microsoft Dynamics is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the Microsoft CRM solution.

WDE Connector for Oracle Service Cloud

WDE Connector for Oracle Service Cloud is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the Oracle Service Cloud solution.

WDE Connector for Sugar CRM

WDE Connector for Sugar CRM is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the Sugar CRM solution.

WDE Connector for Microsoft USD

WDE Connector for Microsoft USD is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the Microsoft USD solution.

WWE Connector for Oracle Service Cloud with Browser UI is the out of the box solution for seamless integration between the Genesys Workspace Web Edition and the Oracle Service Cloud solution thin client!

WWE Connector for Salesforce is the out of the box solution for seamless integration between the Genesys Workspace Web Edition and the Salesforce CRM solution!

Call Center Implementation

Softphone services are centered around the Genesys ecosystem starting with Business Process Analysis followed by traditional implementation support like Installation, configuration, Integration and development. Audiocodes & Sykpe for Business expertise ensure full access to the VoIP world.

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Application Development

With more than ten years of experience in Genesys SDK we can develop add-ons that enable Contact Centers to extend the reach to mobile contexts, improve the service quality, and monitor to ensure best-in-class delivery.

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Training

Softphone contributions include development of training courses for Genesys University like SIP Server Intallation & Configuration and Gplus Adapter for Siebel CRM. Our instructors deliver these courses as well as highly technical training on topics like: SIP 8.1 Foundations, "Framework , Routing & reporting 8.5 Foundations", GVP 8.5 Foundations, e-Services 8.1 Foundations, Informart 8.1 Deployment, Genesys Interactive Insight...

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NEWS

WWE Connector for Salesforce is now available!

By Alan Lugiai | January 17, 2018

WDE Connector for Oracle Service Cloud with Browser UI is now available!

By Alan Lugiai | January 17, 2018

WWE Connector for Oracle Service Cloud with Browser UI is now available!

By Alan Lugiai | January 17, 2018

WWE Connector for Microsoft Dynamics 365 is now available!

By Alan Lugiai | September 28, 2017

Softphone will be Gold Sponsor at the CX events in Indianapolis and Brussels!

By Alan Lugiai | March 7, 2017

WDE Connector for SAP ECC

By Alan Lugiai | February 20, 2017

Softphone in the “il Sole 24 ore”

By Alan Lugiai | February 5, 2017

WDE Connector for SAP CRM new demo video released!

By Alan Lugiai | November 9, 2016

Softphone first Patent is now official!

By Alan Lugiai | August 5, 2016

WDE Connector for Oracle Service Cloud is arrived!

By Alan Lugiai | January 7, 2016

Softphone at the Genesys GForce 2015 in Miami!

By Alan Lugiai | October 10, 2015

The Workspace Connector has Achieved Oracle Validated Integration

By Alan Lugiai | July 14, 2015

Workspace Connector for Siebel CRM Innovation Pack 2014!

By Alan Lugiai | April 29, 2015

Universal Workspace Connector released!

By Alan Lugiai | April 2, 2015

Workspace Connector for SAP CRM!

By Alan Lugiai | April 2, 2015

Softphone at the Genesys NORDIC event!

By Alan Lugiai | September 9, 2014

Softphone to present the UBI Banca & IWS Connector success story at the Genesys Compass Event in Santa Clara!

By Alan Lugiai | February 28, 2014

Softphone is now a Microsoft Partner

By Alan Lugiai | July 12, 2013

Softphone is now an Oracle Gold Partner

By Alan Lugiai | June 4, 2013

G-FORCE 2012 Barcellona

By Alan Lugiai | July 18, 2012

CERTIFICATIONS

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