Empower Every Customer Dialog!

A CHANGING WORLD NEEDS SMART COMMUNICATION TOOLS

Softphone is a leading Contact Center Solutions Developer & System Integrator specialized in Genesys solutions. Our assets productize our experiences in the architecture and implementation of some of the largest and most sophiticated call centers.

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SIP Voice Recorder

The SIPVR is a pure software SIP based voi­ce recording solution. The SIPVR enables voice recording for most of the VoIP solutions in the market: Genesys SIP Server, Avaya, Alcatel, Cisco, Ericsson, Siemens, Nortel and Asterisk.

WDE Connector for Siebel CRM

WDE Connector for Siebel CRM is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the Siebel CRM solution.

WDE Connector for SAP CRM

WDE Connector for SAP CRM is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the SAP CRM solution.

WDE Connector for Microsoft Dynamics

WDE Connector for Microsoft Dynamics is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the Microsoft CRM solution.

WDE Connector for Oracle Service Cloud

WDE Connector for Oracle Service Cloud is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the Oracle Service Cloud solution.

WDE Connector for Sugar CRM

WDE Connector for Sugar CRM is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the Sugar CRM solution.

WDE Connector for Microsoft USD

WDE Connector for Microsoft USD is the out of the box solution for seamless integration between the Genesys Workspace Desktop Edition and the Microsoft USD solution.

Call Center Implementation

Softphone services are centered around the Genesys ecosystem starting with Business Process Analysis followed by traditional implementation support like Installation, configuration, Integration and development. Audiocodes & Sykpe for Business expertise ensure full access to the VoIP world.

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Application Development

With more than ten years of experience in Genesys SDK we can develop add-ons that enable Contact Centers to extend the reach to mobile contexts, improve the service quality, and monitor to ensure best-in-class delivery.

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Training

Softphone contributions include development of training courses for Genesys University like SIP Server Intallation & Configuration and Gplus Adapter for Siebel CRM. Our instructors deliver these courses as well as highly technical training on topics like: SIP 8.1 Foundations, "Framework , Routing & reporting 8.5 Foundations", GVP 8.5 Foundations, e-Services 8.1 Foundations, Informart 8.1 Deployment, Genesys Interactive Insight...

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